Frequently asked questions about cards

The easiest thing to do is to check the PIN in the OmaMobiili app. If you do not have OmaMobiili, you can easily order a new PIN in your online bank. You can order a new PIN in your online bank’s browser version under Tilit ja kortit > Kortit > Tunnusluvun tilaus > Lähetä. You will receive a new PIN by post within around a week. We will charge service fee according to our price list for new PIN orders. You can also contact us via our website’s chat service, call our customer service at +358 20 7640 600 or visit your nearest branch.

The design of the Visa Credit/Debit card has changed due to the requirements of the international card company Visa. For this reason, the card’s Visa inscription is on the front under the Visa logo and the Debit inscription is on the back above the card number. You can still choose whether to use the Credit or Debit function of the card when paying.

You can make an extra payment into your Visa credit account at any time during the invoicing period using your Visa invoice details. Your Visa invoice contains the recipient’s account number and reference number for making an extra payment. The account number and reference number are always the same on your Visa invoice. 

You can also make payments to your Visa credit account on mobile bank using payment template. You can find it on OmaMobiili: Talous > Kortit > valitse kyseinen kortti > Kortin tiedot > Maksa Visa-kortille. The payment will be registered in 1-2 business days.

Remember to always use the reference number when making payments into your Visa account. If you have not yet received a Visa invoice, you can request the invoicing details from our customer service, either by phone at +358 20 764 0600 or in our website’s chat service. 

You can easily change the security limits of your card in your online bank and in OmaMobiili. You can make changes by going to Tilit ja kortit > Kortit > turvarajat ja käyttöalueet. In OmaMobiili, you can change your card’s security limits in your online bank by selecting Tilit ja kortit > Kortit > turvarajat ja käyttöalueet. The changes will enter into force immediately. 

You can also change the security limits by calling our customer service or contacting us in our chat service. 

Geographic restrictions bring security to your bank account because nobody can use your card outside a specified area. In your online bank, it is easy to temporarily expand the geographic restrictions for the duration of a holiday. The purchase and withdrawal limits for your cards are available in your online bank.

If your card disappears, immediately call the card blocking service. The numbers serve customers around the clock. In Finland, call the number 020 333. If you are abroad, call +358 20 333. The reserve number when calling the card blocking service from abroad is +358 800 1 2400.

You can open a card that was locked at a card terminal by visiting an Otto ATM. When you enter your card in the Otto ATM and enter your PIN correctly, your card will be unlocked.

If you have forgotten your card’s code, you can easily order a new one from your online bank. You can check your PIN in OmaMobiili or order a new PIN in your online bank’s browser version under Tilit ja kortit > Kortit > Tunnusluvun tilaus > Lähetä. You will receive a new PIN by post within around a week. We charge a 10-euro service fee for new PIN orders. You can also contact us via our website’s chat service, call our customer service at +358 20 7640 600 or visit your nearest branch. We will post the new code to your home within around a week of your order.