Sustainability themes

We have divided the main sustainability aspects into three themes that form the essence of our sustainability efforts. We have prepared a roadmap for these sustainability themes, outlining the goals of our sustainability efforts for the coming years. We monitor the implementation of the roadmap annually through the sustainability report.

We are local and close to people

We want to be local and close to people. Personal customer service is our key to customer satisfaction. We monitor customer satisfaction and listen to our customers regularly. In addition, we want to support the versatile well-being of our personnel and enable the development of our employees' skills.

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We promote collective well-being

We have an important task to support customers in the management and development of their personal finances, in addition to which we support the well-being of local communities by employing and financing local players. We ascertain good governance and ethical business and also ensure the sustainability of our partners.

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